In the second half of 2009, Online Travel Agencies, accounted for 74% of all traveler reviews, and yet only only 4% of negative reviews received a response. In today’s hyper connected marketplace online reviews and travel sites are a critical measure of guest satisfaction and in many cases reviews on site like TripAdvisor, Yelp and Google are a key influencer on where travelers decide to stay.

Hotels and Resort have an opportunity to harness online reviews and social media to measure guest satisfaction and engage in a conversation with their most important resource.

Bedouin Interactive provides you with a strategy, tracking & actionable guidance to today’s constant stream of user generated media.  Our “Guest Satisfaction Index” provides you with a customized reporting and analysis of social media mentions on networks like Facebook and Twitter, as well as a break down of reviews on sites like TripAdvisor & Expedia.

We provide you with an in-depth analysis of your property’s online reputation, delivering actionable insights so you can continue to create a successful brand.

Contact us today to begin driving the success you deserve.